1. Introduction
This Delivery Policy explains how and when orders purchased from our website (the “Site”) are shipped and delivered.
By placing an order, you agree to the terms listed below.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
During peak seasons, sales, or holidays, processing time may extend.
Custom-order artificial trees may require additional preparation time (e.g., 5–10 days).
You will receive a confirmation email once your order is processed.
3. Delivery Timeframes
Delivery times depend on your location and chosen shipping method.
Estimated Delivery Times:
Local Deliveries (within the same city): 1–3 business days
Domestic Deliveries (within the country): 2–7 business days
International Deliveries: 7–21 business days (varies by country and customs)
These are estimates only. Actual delivery times may vary due to courier delays, weather conditions, or peak seasons.
4. Delivery Methods
We partner with trusted courier companies to ensure safe, reliable delivery.
Shipping methods may include:
Door-to-door delivery
Express delivery
Standard shipping
Freight shipping for large artificial trees or bulky items
The available methods will be displayed at checkout.
5. Shipping Fees
Shipping fees depend on:
Destination
Order size and weight
Shipping method
Courier service
Shipping fees (if any) will be displayed during checkout before completing your order.
Free Shipping (If Offered):
If free shipping is available:
It applies only to eligible products or order totals.
It may exclude oversized items or certain geographic areas.
6. Delivery Areas
We deliver to:
Most major cities and regions within the country
International destinations (where courier service is available)
Some remote locations may have:
Extra delivery fees
Extended delivery times
Limited courier coverage
We will contact you if delivery to your location is not possible.
7. Delivery Attempts & Failed Deliveries
The courier will typically make 1–3 delivery attempts.
A failed delivery may occur if:
The address is incorrect
No one is available to receive the package
The customer does not respond to courier calls or messages
In such cases:
Additional re-delivery fees may apply
The order may be returned to us
Refunds will exclude shipping costs and may include restocking fees
8. Order Tracking
Once your order is shipped, you will receive:
A shipping confirmation email
A tracking number (if available)
Instructions for tracking your package online
Tracking updates depend on the courier’s system.
9. Delivery Inspection
Upon receiving your order, please:
Inspect the package before signing
Check for visible damage
Open and verify the contents promptly
If the item is damaged or incorrect, notify us within 24–48 hours with photos or videos.
10. Delivery of Oversized Products
Large artificial trees or oversized items may require:
Special freight shipping
Longer delivery times
Additional handling fees
Delivery to ground floor only (unless otherwise arranged)
Customers must ensure:
Clear access for delivery
The presence of someone to receive and assist, if required
11. Customs, Duties & Taxes (International Orders)
For international customers:
Customs duties, import taxes, or clearance fees may apply
These charges are not included in the product price or shipping fee
Customers are responsible for paying all applicable fees
Delays due to customs are beyond our control
12. Delivery Address
Customers are responsible for providing:
Accurate and complete delivery information
A reachable phone number
We are not responsible for:
Delays caused by incorrect or incomplete addresses
Packages delivered to the wrong address submitted by the customer
13. Lost or Stolen Packages
If a package is marked as “delivered” by the courier but not received:
Check with neighbors, building management, or security
Contact the courier for investigation
Notify us so we can assist
We do not refund lost or stolen packages confirmed as delivered by the courier.
14. Changes to Delivery Details
Once an order is shipped:
Changes to the address or delivery date may not be possible
If allowed, additional courier fees may apply
Contact our support team as soon as possible for assistance.
15. Contact Us
For questions about delivery, shipping updates, or special requests, contact:
Email: [YourEmail@example.com]
Phone: [Your Phone Number]
Address: [Company Address]
